Refund policy

Refund & Returns Policy

Our 30-Day "Love It or Leave It" Guarantee
We want you to be completely satisfied with your purchase. If you're not happy for any reason, you may request a return or refund within 30 days of the delivery date.

How to Request a Return
To start a return, email us at usadirect.support@gmail.com with your order number and the reason for your return. We'll respond within 24-48 hours with instructions.

Return Conditions
To be eligible for a return, your item must be unused and in the same condition that you received it, in its original packaging when possible. Items that are damaged due to customer misuse are not eligible for a refund.

Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.

Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect, in which case we will cover the cost.

Damaged or Incorrect Items
If your item arrives damaged, defective, or is not what you ordered, please email us within 7 days of delivery at usadirect.support@gmail.com with photos of the item, and we will arrange a replacement or full refund at no additional cost to you.

Late or Missing Refunds
If you haven't received a refund within the expected timeframe, please check your bank account again, then contact your credit card company or bank, as processing times can vary. If you've done this and still have not received your refund, contact us at usadirect.support@gmail.com.

Questions
If you have any questions about our Refund Policy, please contact us at usadirect.support@gmail.com.